Hello Dale,
I'm genuinely sorry for the inconvenience you encountered while purchasing replacement items. We always strive to make the process as straightforward as possible, and I understand how frustrating it can be when things don't go as planned.
We genuinely aimed to make it easy to distinguish the style of strap and buckle by including the item's size in the product title and description. I apologize if this caused confusion.
Before making your purchase, did you have the chance to reach out to our warranty specialist? Our team is always here to support you, and I hope they were able to provide guidance and offer solutions before you made the purchase. If this isn't the case, I will definitely address this with the team to ensure we do our best to assist in such situations.
I strongly encourage you to reach out to warranty@nexbelt.com and share your situation. We want to do everything we can to help you resolve the issue and obtain the necessary replacement items.
-Team Nexbelt