International Holiday Shipping Update (11.11.2023):

• For orders shipping to Australia and having them arrive just in time for Christmas, the last date of purchase must be placed on or before 11/18/2023.
• For all other international orders (EU, Canada, UK, etc.), please note that the last day to purchase is 11/29/2023.

All shipping times are stated in Business Days (do not include holidays and weekends) and do not include Saturday delivery.

“FedEx 2 Day” delivers two days from the ship date, not from the order date. 2 Day shipping is not available to International, Alaska, Puerto Rico, & Hawaii. 

2-Day Express does not include processing time. We are using 2 Days to quicken and bypass the slow delivery time of conventional carrier methods. This method is not available for delivery on weekends. This only applies to U.S. orders only. 

Should any issues arise with the delivery time, we’ll contact you by phone or e-mail. We will not cover the cost of resending the package if the address provided by the customer is incorrect.

INSURANCE  

We offer Route for the insurance of your product. The charge is .98 cents for the first $100. The insurance will cover lost, damaged, and stolen items. Due to the rise in Porch Piracy, this is an excellent insurance to have. Nexbelt earns no income from this insurance. You can choose to opt out of the insurance by clicking the button to the off position in the cart. The button is at the bottom of the box, right below the subtotal. We highly recommend the insurance, and we will not be liable for loss, damaged, or stolen items if you choose not to insure. You must file claims with the carrier. Insurance has to be chosen at checkout. We cannot add after the product has been shipped. 

ORDERS OUT OF THE U.S.

We use BorderGuru for our customers out of the U.S. When the order is placed; you may see this address as your address: 5634 Bandini Boulevard, Bell, CA 90201. Do not be alarmed – this is the BorderGuru shipping hub we mail the package to before it leaves for the final destination. This is how BorderGuru operates to give us the lowest shipping rates possible. We pay the initial freight from our Rancho Cucamonga, California facility to the hub. You will pay the remaining way.

Because of the Covid-19 situation, shipping out of the country has taken longer. It usually takes approximately 15 - 21 days for products to arrive when shipping out of the USA, but it has now taken longer. The length depends on which part of the world. 

Please note: International (outside the USA) customers must pay applicable duty and customs charges. We are unable to supply estimated duties and taxes as this information varies by country. These fees will be an additional amount that will be collected upon delivery of your order. Please note that you agree to be responsible for all taxes, duties, and customs charges by placing an online order. If your order is refused, you will still be responsible for costs incurred in shipping. Don't hesitate to contact your local government for specific details regarding sales tax, duty, and customs charges.

FREE SHIPPING

Free shipping applies only to the U.S.

For orders outside the U.S., we pay free shipping only to the shipping hub. The customer will pay for the rest of the way.

Free shipping does not include insurance on the package or replacement.

MISC.

A package not picked up by the customer from the FedEx/post office and returned to the sender is always considered returned goods. Upon return, the customer will be contacted and credited for the order minus the shipping cost. We do not resend returned packages. Please note that failing to pick up the package from the pick-up point is not the same as canceling the order.

Please inspect the package when picking it up. If the package or products have been damaged during transportation, make an accident report immediately with the carrier. Then contact us.  If you paid for the Route insurance, you can file a claim for lost or stolen five days after the receipt of delivery. For example, if it shows the product was delivered on June 10 and you still don’t have it by June 15^th, you can now file the claim. Route’s policy for items lost or stolen over $100, you will need to file a police report. All claims can be filed conveniently through the Route app. If there was damage to your product from shipping, you can file a claim right away. If you have issues with Route filing a claim, please contact us. warranty@nexbelt.com. 

If your tracking information states that your package was delivered and you have not received it, you must address this with the delivery service responsible for shipping your order. We are unable to issue refunds for packages that tracking shows have been delivered.

To ensure your package is appropriately delivered, please ensure your address is fully entered and correct. Also, use the tracking information provided when your order ships so that arrangements can be made to obtain your package upon delivery.

Please note: Final delivery notifications are sent directly from the carrier and could take up to 24 hours to physically arrive at its final location. 

If your order is returned non-deliverable, we will issue a refund for the net price of your item(s), LESS the shipping/return charges.

Please keep in mind that shipping fees are non-refundable. If you refuse any shipments, you will be responsible for the original shipping costs plus the cost of returning the package to us. This amount will be deducted from your refund.

Delivery Options and Estimated Delivery Times

*Applies to Shopify orders where the customer chooses a ship to a “business” address.

Standard Shipping: USPS Priority – (US Only)